Cancellation and Refund Policy

This policy governs vacation rental reservations made through our website. By confirming your reservation, you agree to the terms described below, based on Law No. 8,245/91 (Tenancy Law).

Right of Withdrawal (Legal Deadline)

In compliance with Brazilian legislation for non-face-to-face transactions:

• The guest has up to 7 (seven) calendar days after the date of confirmation of the reservation to cancel the reservation with a full refund (100%), provided that the check-in has not occurred.
• If the reservation is made less than 7 days before check-in, the free cancellation period ends up to 24 hours before the start of the stay.

Refund Deadlines and Percentages

After the legal repentance period, the following retention rules apply to cover operating costs and the unavailability of the property during the period:

Cancellation Deadline	Refund Amount	Note
Up to 30 days before check-in	90% of the total amount paid	Retention of 10% administrative fee.
Between 29 and 15 days before	50% of the total amount paid	Retention of 50% of the reservation value.
Less than 15 days before	0% (No refund)	The amount paid is retained in full.

Note: In cases of “No Show” (no-show without prior notice), there will be no refund of amounts.

Change of Dates (Rescheduling)

Roccoimob values flexibility, whenever possible:

• Date change requests must be made at least 20 days in advance.
• The change is subject to the availability of the property and the adjustment of values according to the rate of the new season (e.g., change from low to high season).
• Only one change is allowed per original booking.

Early Departure

If the guest decides to vacate the property before the contracted deadline, for any reason, there will be no proportional refund of the amounts paid, since the property was reserved exclusively for that stay.

Force Majeure Cases

In exceptional situations (natural disasters, government interdictions or serious structural problems in the property that prevent habitation), Roccoimob will offer:

1. Rebooking for a future date without additional fees;
2. Full credit for use in another unit of the group;
3. Full refund if Roccoimob is unable to provide a secure alternative.

Cancellation Procedure

To formalize the cancellation, the reservation holder must:

• Send a formalized email containing the reserved property, check-in and check-out dates, and the reason for cancellation to aluguel@roccoimob.com.
• The refund, where applicable, will be processed within 10 business days through the same payment method used for the reservation.

PAYMENT IN INSTALLMENTS (PIX/DEPOSIT):

1. Reservations made in installments directly with the real estate agency must follow the payment schedule sent at the time of pre-booking.
2. Delays of more than 30 days in any installment result in the automatic cancellation of the reservation, applying the fines provided for in the Cancellation section. Article 418 of the Civil Code
3. The property will only be released for occupation upon full payment of the agreed amounts. We do not accept partial payments at the time of delivery of the keys, unless previously agreed in writing.